Refund policy
In force from July 2026. Applies to every order placed on vapofilcaps.com.
The promise in one line
If VapoFil is not right for you, tell us within 60 days of your purchase date and we refund what you paid for the product.
1. Who this covers
Every customer who bought VapoFil directly from vapofilcaps.com. Bottles bought from a marketplace listing, an auction site or a third party are not covered, because we did not sell them and cannot verify them.
2. The window
Sixty calendar days, counted from the date your payment was taken, not the date the parcel arrived. Your request must reach us inside that window. The bottles can arrive back with us afterwards.
3. How to start it
Email [email protected] from the address on the order, quote your order number and ask for a refund. You do not have to explain yourself, although if you tell us what did not work we read it and it feeds back into the product.
4. What you send back
All bottles from the order, opened, part-used or empty. Return shipping is paid by you. We recommend a tracked service. The return address comes in our reply, so please do not send anything back before you have it.
5. What you get back
The full purchase price of the product, to the card or account used for the order. Where shipping was charged on a single-bottle order, that original shipping charge is not refunded. There is no restocking fee. Refunds are normally issued within five business days of your return arriving, and your bank may take a few days more to display it.
6. Damaged, wrong or missing orders
Different situation, faster fix. Email [email protected] within 14 days of delivery with a photo where relevant. We replace the order or refund it in full, including shipping, and you do not need to return anything.
7. Digital bonuses
The five guides included with three and six bottle orders are downloads. They cannot be returned, and keeping them does not affect your refund.
8. Repeat requests
The guarantee is meant to make a first order risk-free. If the same customer refunds repeatedly across multiple orders, we may decline further refunds and stop taking orders from that account. We will always tell you if that happens.
9. Questions
Email [email protected] or call +1 323-372-9581, Monday to Friday, 9am to 6pm Eastern. This policy does not affect any statutory rights you have under the law where you live.