Shipping and support
Getting VapoFil to your door, and sending it back if you need to
Orders placed before our afternoon cut-off leave the warehouse the next business day. Typical U.S. delivery is five to seven business days from dispatch, and shipping is free on three and six bottle orders.
| Handling time | Next business day for orders placed Monday to Friday |
|---|---|
| U.S. delivery | Typically 5 to 7 business days after dispatch |
| Shipping cost | Free on 3 and 6 bottle orders. Single bottles are charged at cost at checkout |
| Tracking | Emailed as soon as the carrier scans the parcel |
| Packaging | Plain outer box, no product imagery, no description of contents |
| International | Availability and cost confirmed at checkout for your address |
If your parcel is late
Carrier delays happen, usually around holidays and weather. Email [email protected] with your order number and we open a trace with the carrier the same day. If the parcel is genuinely lost, we replace it or refund it, your choice, and we do not ask you to wait 30 days to find that out.
Returns, step by step
- Email us inside 60 days. Write to [email protected] from the address you ordered with, quote your order number, and say you want a refund. The clock runs from your purchase date.
- We send the return address. Usually within one business day. There is no form to fill in and nobody will try to talk you out of it.
- Post the bottles back. Send everything you have, empty bottles included. Return postage is on you. Use a tracked service so we can both see where it is.
- Refund is issued. Once the parcel arrives, the purchase price goes back to your original payment method, less the original shipping charge where one was paid. Most refunds clear within five business days of receipt.
The full policy, including the small print, is on the refund policy page.
Contact the VapoFil team
Email: [email protected] for anything about your order, the product or a refund.
Order problems: [email protected]
Phone: +1 323-372-9581, Monday to Friday, 9am to 6pm Eastern.
Post: GEX Corp, Lakeland, FL 33804, United States.
We will never ask for your card number, your full card details or a password by email or over the phone. If a message claiming to be from VapoFil asks for any of that, it is not us. Forward it to [email protected] and delete it.